Refund policy

We stand behind every laser we sell. If something isn't right, we'll make it right. 30-Day Return Window You have 30 days from the date of delivery to return your laser system. The unit must be in its original condition with all included accessories, packaging, and documentation. Professional Purchasers: Licensed healthcare professionals receive a full refund with no restocking fee within the 30-day return window. Home/Consumer Purchasers: Non-professional buyers may return within 30 days subject to a 15% restocking fee. This covers inspection, recertification, and repackaging costs. How Returns Work Contact us at nick@coldlasers.org or call 800-388-0850 to start a return. We'll walk you through it and provide a prepaid return shipping label for domestic orders. Once we receive and inspect the unit, your refund will be processed within 5–10 business days to the original payment method. Exchanges Want to upgrade or switch models? We do that all the time. Contact us and we'll work out the price difference and get your new unit shipped quickly. Most exchanges ship within 1–2 business days. Damaged or Defective Units If your laser arrives damaged or has a defect, contact us immediately. We'll arrange a replacement or repair under warranty at no cost to you. Do not return a damaged shipment without contacting us first—we'll handle the carrier claim on your end. What's Not Returnable Custom-configured systems built to special order are not eligible for return. Consumable accessories (protective eyewear, disposable tips) that have been opened cannot be returned for hygiene reasons. Warranty repairs and replacements follow the warranty terms rather than the return policy. Financing and Leased Equipment If you purchased through one of our financing partners, the return process may differ based on the financing agreement terms. Contact us and we'll coordinate with the financing company on your behalf.